FAQ

Frequently asked questions

Everything guests ask before booking Pine Grove Cabin.

How many guests does Pine Grove Cabin sleep?

Pine Grove Cabin sleeps up to 7 guests across three bedrooms and four beds: a king primary suite, a queen room, and a twin/full bunk room, in line with San Bernardino County STR Permit CESTRP-2021-00256.

Are dogs allowed?

Yes — well-behaved dogs over 1 year old, up to 2 max, with a $75 pet fee. Dogs must be added to the reservation ahead of time. If your dog sheds, please bring your own dog bed and blankets, and keep them off the furniture or cover it with a blanket from home. Please clean up after your dog in the yard. Cats aren't permitted due to guest allergies.

Is there a hot tub, and when can I use it?

Yes, a private hot tub set to 100–101°F, available 8:00 AM–10:00 PM daily — a San Bernardino County rule that's strictly enforced. Please shower before use and avoid lotions, oils, sunscreen, or outside soaps — misuse results in a $100 drain-and-fill fee.

What's the cancellation policy?

Bookings follow Airbnb's Limited cancellation policy: full refund for cancellations at least 14 days before check-in, 50% refund for cancellations 7–14 days before check-in, and no refund within 7 days of check-in.

What if we're running late for checkout, or have extra guests?

Late checkout beyond 10:00 AM is billed at $30 per 30 minutes unless arranged ahead of time. Guests beyond the 7-guest maximum, including children, are billed at $150 per person per night.

Are there age restrictions on the bunk beds?

Children under 6 aren't permitted on the top bunk.

Does the cabin have air conditioning?

No — this is a mountain climate, and evenings stay cool even in summer. The cabin has central heating, ceiling fans, and a gas-assisted wood-burning fireplace instead of A/C.

Is smoking allowed?

No. Smoking inside the cabin is not permitted.

How many vehicles can we park, and is there street parking?

Up to 3 vehicles total, per the property's STR permit — a 2-car attached garage plus driveway. Street parking is not available.

How does check-in work?

Self check-in via keypad door code, after 4:00 PM. Checkout is before 10:00 AM. A signed rental agreement is required before a booking request is approved, and it's sent immediately upon request.

Is there a minimum age to book?

Yes, the primary renter must be 25 or older.

Is Pine Grove Cabin legally permitted as a short-term rental?

Yes. It operates under active San Bernardino County STR Permit CESTRP-2021-00256.

What's the fireplace situation?

The living room has a gas-assist wood-burning fireplace, in addition to central heating throughout the cabin. Firewood isn't supplied — please bring your own, and no lighter fluid or other combustible materials.

Where exactly is Pine Grove Cabin?

In the upper Moonridge area of Big Bear Lake, close to Bear Mountain Resort and the Alpine Zoo. See our Moonridge & Big Bear Lake guide for the full breakdown.

Is there wildlife to be aware of?

Yes — the area is home to bears, mountain lions, snakes, skunks, and other native species like chipmunks, hawks, and squirrels. Please don't engage with or feed any wildlife you encounter.

Is the cabin accessible without stairs?

No — the living quarters sit above the garage and are accessible by stairs only, with no elevator. Worth knowing ahead if you're traveling with mobility limitations, a stroller, or heavy luggage.

What safety features does the cabin have?

Smoke and carbon monoxide alarms, a fire extinguisher, and a first aid kit. Exterior security cameras cover the driveway entrance, front entry steps, and rear deck steps — outdoor access areas only, with no interior cameras.

How do we book?

Reservations are handled through Airbnb, where you can see live availability, pricing, and message the host directly.

House Rules

Good-neighbor basics

Quiet hours 10 PM–7 AM No parties or events No commercial photography or filming Checkout by 10:00 AM No smoking inside

Pine Grove Cabin sits in a residential neighborhood, so quiet hours (10 PM–7 AM) are enforced, and parties or events of any kind aren't permitted. Commercial photography or filming on the property requires prior approval. See above for hot tub hours, late checkout fees, and the pet policy.

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